Support
Help for your shelf
Export a backup, restore a store purchase, or email support. Figure Ledger does not publish a phone number.
Write to eduardo@clueless-creations.com with the device model, the operating system, and the step that failed. Do not attach a private backup unless a safe transfer method is agreed first.
How to export a backup
- Open Figure Ledger.
- Open Data & backup.
- Choose Export backup.
- Save the JSON file somewhere private. Photos are not included.
To move records to another installation, choose that file in Data & backup. Merge keeps records already on the device. Replace removes the current local collection first.
How to restore a purchase
- Open Settings, then Figure Ledger Pro.
- Choose Restore purchases.
- The store confirms the subscription. Sign in if that screen asks you to.
Restore purchases brings back Pro from the App Store or Google Play. It does not move your collection. Use a backup for records. The store handles refunds.
How to delete records
Erase the local collection from Data & backup, including when you have no account. To delete an optional account, use Account. Steps are on the deletion page.
Where is my collection stored?
On this device. A verified account is optional. When you sign in, saved record fields can sync. Personal photos stay on the device.
Are photos included in backups?
No. A JSON backup excludes photos and device-local photo paths. Keep original images separately.
What if the catalog is missing a figure?
Add it manually. The bundled catalog is a CC0 snapshot, not a complete catalog. After a package scan, you can keep the code and enter the name, maker, line, year, and the rest yourself.
What if barcode scanning does not work?
Check camera permission and line up a UPC or EAN in the frame. You can leave the scanner, search the catalog, or enter the figure manually. Figure Ledger does not send the scan to a recognition service.